Since 1996, Global Services – GS Training & Knowledge Management has been an IT training partner to small and medium-sized enterprises and multinationals across more than 20 countries. The company provides multilingual end-user training courses in SAP, Microsoft, customized software, and many other areas. We have a clear vision of human knowhow, tools and end-user needs.
Our team includes trainers, knowledge consultants, project coordinators, change managers, translators and administrative assistants throughout Europe. We are a subsidiary of Info Support Group and maintain sites in Ghent and Mechelen in Belgium and Veenendaal in the Netherlands.
TRAINING, COACHING and SUPPORT:
Training Needs Analysis
Training Organization and Planning & Scheduling
On-site Training and Support of End-users – pre and post go-live
DOCUMENTATION:
Documenting processes, terminology and transactions to be used in any language required.
TRANSITION SUPPORT
End-user communications and support during implementation processes
KNOWLEDGE MANAGEMENT:
Knowledge management: strategy, roadmap and implementation
Performance support: advanced end-user support
Consultancy and content creation for e-learning tools
